| Q |
Will
I be charged for shipping? |
Top |
| A |
All prices include shipping to all 50 US states and
territories. International orders will be shipped USPS Priority Mail. Any duties and taxes that may apply upon arrival are the responsibility of the customer.
|
|
| Q |
How will my
order ship? |
|
| A |
We ship by UPS Ground to destinations in the lower
48 US states. US Postal Service is used for shipments
to Hawaii, Alaska, US territories and foreign countries.
If you prefer an alternate service, please contact us
for pricing.
|
|
| Q |
When will my
order ship? |
|
| A |
Orders received before 2:00 pm Eastern Time typically
ship same day. If your item is a custom jumping mat,
these typically ship in one to two days.
If you need your order for a birthday party or other
event, please inform us in the "Special Instructions"
box provided at the end of the order form. We strive
to always ship popular items same day from stock; however,
please contact us if you would like to verify availability
before ordering.
|
|
| Q |
When will I
receive my order? |
|
| A |
UPS shipments arrive in 1 to 5 days. View our time-in-transit
map to see when your UPS shipment should arrive.
|
|
| Q |
How can I track
my shipment? |
|
| A |
When your order ships, Trampoline Pro Shop will email
your UPS Ground tracking number and complete instructions
for tracking your shipment. If you already have your
tracking number, you can track your shipment here.
|
|
| Q |
Will I be charged
sales tax? |
|
| A |
Only orders shipped to addresses within the state of
Georgia are charged sales tax.
|
|
| Q |
What is Trampoline
Pro Shop's privacy policy? |
Top |
| A |
We have never
sold, rented, traded or loaned our email database and
will never do so. In recent years, recalls have been issued
by trampoline manufacturers including JumpSport, JumpKing
and Hedstrom. Should similar safety issues reoccur, we
reserve the right to notify customers who we believe may
own the recalled product.
|
|
| Q |
Is my credit
card information safe? |
|
| A |
Your credit card and order information is securely
transmitted using State of the art SSL encryption.
|
|
| Q |
What payment
methods do you accept? |
|
| A |
Trampoline Pro Shop accepts online orders using Discover,
Visa and MasterCard credit/debit cards and electronic
check. Customers preferring to mail their order can
also pay by money order and cashiers check.
|
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| |
|
|
| Q |
What is your
warranty ? |
Top |
| A |
Fabric
:
|
Our
trampoline fabric is fully warranted against defects
in materials and workmanship for a full 5-years.
Our competitors' fabric warranty is pro-rated
and requires the customer to pay as much as 90%
of the cost of replacement. |
| |
Stitching : 2-years. |
| |
SunShield Option
: 4-years. |
| |
|
Safety Pads :
|
| Ultra : |
1-year. |
| Premium : |
1-year. |
| Basic : |
PVC 3 months
PE 30 days |
| Hedstrom Pad
or Shell : none |
|
| Rectangular: 1-year |
|
| |
|
|
|
| Springs
: |
2-years. |
Covers
:
|
PVC 90 days
PE 30 days |
|
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| |
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