| Q |
How will my order ship? |
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| A |
We ship by UPS Ground to destinations in the lower 48 US states. US Postal Service is used for shipments to Hawaii, Alaska, US territories and foreign countries. If you prefer an alternate service, please contact us for pricing.
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| Q |
When will my order ship? |
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| A |
Orders received before 2:00 pm Eastern Time typically ship same day. If your item is a custom jumping mat, these typically ship in one to two days.
If you need your order for a birthday party or other event, please inform us in the "Special Instructions" box provided at the end of the order form. We strive to always ship popular items same day from stock; however, please contact us if you would like to verify availability before ordering.
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| Q |
When will I receive my order? |
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| A |
UPS shipments arrive in 1 to 5 days. View our time-in-transit map to see when your UPS shipment should arrive.
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| Q |
How can I track my shipment? |
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| A |
When your order ships, Trampoline Pro Shop will email your UPS Ground tracking number and complete instructions for tracking your shipment. If you already have your
tracking number, you can track your shipment here.
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| Q |
What is Trampoline
Pro Shop's privacy policy? |
Top |
| A |
We have never sold, rented, traded or loaned our email database and will never do so. In recent years, recalls have been issued by trampoline manufacturers including JumpSport, JumpKing and Hedstrom. Should similar safety issues reoccur, we reserve the right to notify customers who we believe may own the recalled product.
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| Q |
Is my credit card information safe? |
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| A |
Your credit card and order information is securely transmitted using State of the art SSL encryption.
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| Q |
What payment methods do you accept? |
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| A |
Trampoline Pro Shop accepts online orders using Discover, Visa and MasterCard credit/debit cards and electronic check. Customers preferring to mail their order can
also pay by money order and cashiers check.
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| Q |
What is your warranty ? |
Top |
A |
Mats/Beds :
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Our trampoline Mats/Beds is fully warranted against defects in materials and workmanship for a full 5-years. Our competitors' Mats/Beds warranty is pro-rated and requires the customer to pay as much as 90% of the cost of replacement. |
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5 years for black and targeted performance weave. |
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3 years on colored mats and 4-check. |
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Stitching : 2-years. |
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SunShield Option : 4-years. |
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Safety Pads :
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| Ultra : |
1-year. |
| Premium : |
1-year. |
| Basic : |
PVC 3 months
PE 30 days |
| Hedstrom Pad or Shell : none |
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| Rectangular: 1-year |
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| Springs: |
2-years. |
Covers :
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PVC 90 days
PE 30 days |
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